Terms of Service

Welcome to Tech Team Guru, Inc. ("Tech Team Guru", "we", "us", or "our"). By accessing or using our services, you agree to be bound by these terms and conditions.

1. Services

Tech Team Guru provides information technology consulting services, including but not limited to system administration, end user support, troubleshooting, and technology management. Our services are provided on an independent contractor basis, and we maintain full discretion over the means and methods of service delivery.

2. Support Coverage

We provide 24/7/365 support availability on a best-effort basis. For detailed information about our support coverage and response times, please refer to our Support Policy.

3. Hardware and Software Sales

Tech Team Guru partners with 25 by 7, Inc. for hardware and software resale. All purchases through these channels are subject to 25 by 7, Inc.'s terms and conditions, which can be found at www.25by7.com.

4. Third-Party Services

We utilize various third-party commercial tools, including but not limited to Freshdesk for help desk management and LogicMonitor for system monitoring. These services are subject to their respective terms and conditions.

5. Payment Terms

Unless otherwise specified in writing:

• Invoices are due within 30 days of receipt
• Unpaid balances accrue interest at 12% per annum
• Hardware and software costs require advance written approval
• Time is billed in 0.5-hour increments for hourly services

6. Intellectual Property

All intellectual property developed by Tech Team Guru in connection with our services remains our property. Clients receive a fully paid, worldwide, perpetual, non-exclusive license to use such intellectual property upon payment in full for our services.

7. Liability and Warranties

Tech Team Guru provides services in a professional and workmanlike manner. However, due to the constantly changing nature of computer network security, we cannot guarantee complete protection from all security threats. We explicitly disclaim:

• Consequential or incidental damages (except in cases of gross negligence or willful misconduct)
• Any express or implied warranties of merchantability or fitness for a particular purpose
• Any warranties arising from course of dealing or usage of trade

8. Compliance and Security

While Tech Team Guru does not maintain specific certifications, we can design and implement environments that meet various compliance standards including SOC 2, ISO, and others based on client requirements.

9. Governing Law

These terms are governed by California law. Any disputes shall be resolved in the courts of Santa Clara County, California, with the prevailing party entitled to reasonable attorneys' fees and costs.

10. Changes to Terms

Tech Team Guru reserves the right to modify these terms at any time. Continued use of our services following any changes constitutes acceptance of the modified terms.

Contact Information

For questions about these terms, please contact us at:

Tech Team Guru, Inc.
4701 Patrick Henry Drive #16
Santa Clara, CA 95054
Phone: 888-287-2190

Last updated or reviewed: November 15, 2024